Privacy Policy

Privacy Policy for LUMARA MEDICAL CENTER

This Privacy Policy describes how LUMARA MEDICAL CENTER (hereinafter “LUMARA”) uses personal data collected or received from visitors of our website, patients, and customers. It describes how we collect or receive your personal data, the types of personal data we may collect, how we use, share, and protect these data, how long we retain these data, your rights, and how you can contact us about our privacy practices.

This Privacy Policy applies to all individuals who visit our website, book appointments, receive medical services, or interact with us in any way.

1. The Type of Information We May Collect From You

We may collect the following personal information about you:

Contact Information

• Full name
• Telephone number and email address
• Billing and postal address
• Emergency contact details

Medical and Health Information

• Medical history and health records
• Details of consultations with our doctors, specialists, and therapists
• Diagnostic test results and imaging reports
• Prescriptions and treatment plans
• Information about medications, supplements, and allergies
• Lifestyle and demographic information relevant to your care

Appointment and Service Details

• Appointment history and schedules
• Services and treatments you have received
• Feedback and satisfaction surveys

Financial Information

• Payment details, including credit card or insurance information necessary to process your transactions

Technical Information

• IP address and browser type
• Cookies and digital identifiers
• Website usage patterns and preferences

From time to time, we may request information via surveys, feedback forms, or health assessments. Participation in these is completely voluntary. Information requested may include contact details, demographic information, and health-related preferences.

2. How We Use the Information We Collect From You

We use your personal information for the following purposes:

To Provide Medical Care

• To schedule appointments and manage your visits
• To provide diagnosis, treatment, and ongoing medical care
• To communicate with you about your health and treatment plans
• To coordinate care with other healthcare providers when necessary

To Process Payments and Insurance

• To process payments for services rendered
• To submit claims to insurance providers
• To verify eligibility and coverage

To Improve Our Services

• To monitor and improve the quality of care we provide
• To conduct internal audits and research
• To analyze patient feedback and satisfaction

For Marketing and Communication

• To send you appointment reminders and health-related information
• To inform you about new services, treatments, or wellness programs
• To send you promotional offers by email, SMS, or mail, only if you have opted in to receive such communications

For Legal and Regulatory Compliance

• To maintain accurate medical records as required by UAE health authorities
• To respond to legal requests and regulatory inquiries
• To ensure patient safety and public health

3. Sensitive Health Information

We recognize that health information is highly sensitive. All medical information you provide to our doctors, specialists, therapists, and healthcare staff is treated with the utmost confidentiality. This information is recorded in your medical file and is accessible only to authorized healthcare professionals directly involved in your care.

We do not use or disclose your health information for marketing purposes. We do not share your health records with third parties except as required for your treatment, payment, or as mandated by law.

4. Cookies and Digital Identifiers

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Site Performance Cookies: Provide information about how our website is used to help us improve user experience.
• Analytics Cookies: Gather statistics about website traffic and popular sections.
• Advertising Cookies: Help us understand what advertising may be relevant to you.

You can clear cookies from your device and disable future use by changing your browser settings. However, this may affect the functionality of certain parts of our website.

5. How We Secure Your Personal Information

We take the security of your personal and medical information very seriously. Some of the security measures we use include:

• Firewalls and access logging tools to protect against unauthorized access
• Secure server environments and closed network systems
• Encryption of data during transmission
• Virus scanning and malware protection
• Strict access controls to ensure only authorized personnel can view patient information
• Regular staff training on data protection and privacy
• Secure storage of physical medical records

While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously review and update our security practices to protect your information.

6. Disclosure of Your Information to Other Parties

We may transfer or disclose your personal information as follows:

1. To Healthcare Providers: To doctors, nurses, specialists, therapists, and other healthcare professionals involved in your care.
2. To Service Providers: To third-party service providers who perform functions on our behalf, such as IT support, billing, laboratory services, and pharmacy services. These parties are contractually bound to protect your information.
3. For Legal Purposes: If we have reason to believe that disclosure is necessary to comply with legal obligations, respond to judicial processes, or cooperate with law enforcement agencies as required by UAE law.
4. In Emergency Situations: To protect the health and safety of patients, staff, or the public.
5. For Insurance and Billing: To process insurance claims and payments with your consent.
6. In the Event of Merger or Acquisition: If LUMARA undergoes a reorganization, merger, or sale, we may transfer your personal information to the relevant third party, subject to strict confidentiality obligations.

7. Marketing Communications and Your Choices

We may send you marketing communications about new services, health tips, wellness programs, and special offers.

You can opt out at any time by:

• Using the unsubscribe link in our emails
• Contacting us directly via phone or email
• Updating your communication preferences during your visit

Please note that opting out of marketing communications will not affect appointment reminders, order confirmations, or essential service-related messages.

8. Data Retention

We retain your personal and medical information for as long as necessary to provide you with care, comply with legal obligations, and maintain accurate medical records as required by UAE health regulations. When information is no longer needed, we securely destroy or anonymize it.

9. Your Rights

Under UAE data protection laws and international best practices, you have the following rights:

• Access: You may request access to the personal and medical information we hold about you.
• Correction: You may request corrections to inaccurate or incomplete information.
• Withdrawal of Consent: You may withdraw consent for marketing communications at any time.
• Complaint: You may lodge a complaint about our handling of your personal information.

To exercise these rights, please contact our Privacy Officer using the details provided below.

10. How to Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or believe there has been a breach of your privacy, please contact us: